Mandated training under the A.O.D.A. in Ontario, and highly recommended training that falls under The Canadian Human Rights Acts for all other provinces.
Organizations and businesses have made great progress to train staff on accessible customer service, developing accessibility policies, multi-year plans, and making information and websites accessible.
Whether your organization is large or small, attracting every potential customer is essential to your business. Improving your services for customers with disabilities can help you increase your customer base and your bottom line.